Policies

Cancellation/No Show Policy

All sessions are scheduled in advance and the time is reserved for you. Therapy appointment cancellations not within 24 hours and no show (missed) appointments will incur a $75 fee. Psychiatric Services/Medication Management and Medical Nutrition Therapy late cancellation and no show (missed) sessions are charged at full cost. The full cost can be seen on the Rates page. The late cancellation/no show fee is not covered by insurance, and is your responsibility.

Sessions and Cost

Auxilium Services provides Psychotherapy, Psychiatric Evaluations, Medication Management, and Medical Nutrition Therapy. Please refer to the Rates page for more information on the types of services we provide and cost.

Payment

Payment is due at time of service through a credit card securely on file. We do not accept cash or checks.

Insurance

Commercial insurance plans accepted include Horizon Blue Cross Blue Shield, United Healthcare/Optum Behavioral Health, and Cigna/Evernorth Behavioral Health. We do not accept Medicaid or Medicare. Not all providers take all insurances listed. You are responsible for payment in the event your insurance company does not pay. Telehealth must be a service your insurance covers to use your insurance plan at Auxilium Services, or you will be responsible for full payment or you must enroll into our sliding scale program. Please note we are not currently taking insurance for Florida residents yet. Insurance does not cover Career Counseling services.

Reduced Fee

There are limited slots for reduced fee clients for the services we provide, and we do not bill your insurance for any reason for this option. Please contact us for more details and to set your rate per session.

Teletherapy

Video counseling/Teletherapy services are not appropriate if you are currently experiencing active suicidality (suicidal ideation, plan, and intent). Auxilium Services is not a crisis center. If you are in crisis you should call 988 or visit your nearest emergency room/crisis center.